OUR WEBSITE POLICIES
We reserve the right to update these policies or any other content of this website at anytime.
Returns for refund within 30 days of purchase date are accepted for a full refund of the purchase price of that product (excluding shipping and, if applicable, extra and/or coupon discounts).
All returned products must be in ‘as new’ condition, not worn, nor washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility.
Acceptance of returned goods are subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original, undamaged, not used or worn, with all tags attached, ‘as new’ re-saleable condition. Refused items will be returned back to you at your expense.
Any returns received by us after 30 days from the date your order was dispatched will be refunded with a deduction of the original shipping costs plus a re-stocking fee (charged in Australian Dollars), which is a 25% of item(s) original purchase price minus any extra and/or coupon discounts that were applied when the order for the returned item(s) was placed.
When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.
Cancellation of order
To cancel an order we must receive a cancellation request in writing, if you wish to cancel the order please contact us immediately. Cancelled orders that haven't been dispatched will be refunded.
Unfortunately, we are unable to accept cancellations for products that have already been dispatched and our Return Policy will apply in that case.
From time to time customers could place a duplicate order: two or more of very similar orders, made within a short period of time from each other. For security reasons we do not have access to the credit card details of customers, and all payments for orders are approved by customers themselves.
Our order preparation processes are automated and we are unable to catch duplicate orders unless alerted by customers. We cannot guarantee that we will read the request to cancel a duplicate order prior to that order being dispatched as we are trying to process all orders as fast as we can at the same time as we read and answer contact inquiries as fast as we can.
Method of Refund
If a refund is due, it will be made in accordance with our policies and directly to the credit card that was used for the purchase or to the PayPal account that was used for the purchase.
We always strive to achieve best practice and as such have chosen to align ourselves with particular reputable and proven delivery systems. However, once an order is dispatched from our premises we are not responsible for any delivery delays.
It is your responsibility to ensure correct shipping/delivery details are provided to us through this web site. If we are required to re-ship orders, because incorrect details are provided, any costs associated with re-shipping of such orders are your responsibility.
All delivery times/dates provided are approximate estimates only and are given from the date of the dispatch, not from the order date. All delivery times/dates provided are estimates only and are at the discretion of the postal system providers.
Without limiting the operation of any other policy herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other policy herein, you agree that late delivery either through post or processing time does not constitute a failure on our part, and does not entitle you to cancellation of an order.
Countries We Deliver to
Australia. Orders from this website are delivered to Australian addresses only.
Loss or Damage in Transit
We are not responsible for any loss or damage of your order in transit. As soon as we hand over your order to the postal system providers the risk of loss or damage is passed on to you. All costs associated with recovering / or investigating lost or damaged orders are your responsibility.
When you place your order and click "Proceed to Secure Checkout" button you agree that we are not responsible for the orders lost or stolen in transit. You also agree that any claims of parcels lost or stolen in transit fall in the responsibility of the buyer.
Without limiting the operation of any other policy herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after we hand over your order to the postal system providers.
If you think that your order has been lost or stolen in transit, please contact us and we will start an investigation with Australian Postal authorities into the whereabouts of your order. Please note: such investigation may take from 30 to 80 days to complete.
Should you wish to insure your order against loss or damage in transit, please contact us prior to the purchase so we may arrange postal insurance, additional cost will apply.
Warranty Against Defects
Warrantor: KENGGI AUSTRALIA, P.O. Box 367, Moorabbin 3189, Victoria, Australia.
All products on this website are covered by a warranty against manufacturing defects for ninety (90) days from the date of dispatch, rights under the warranty sit alongside the consumer guarantees.
If you have received our product(s) and find some kind of a manufacturing or other fault or defect with the product(s), please email us immediately and we will be able to assist you further. Please do not send us back any product(s) you consider faulty unless we have specifically asked you to do so. We will not be assessing or returning any product(s) we receive back without our prior written request for such return.
Please do not attempt to repair the product(s) yourself or with the assistance of a third-party repairer before contacting us, as this will void the warranty.
We will consider reports, emailed to us, of our product(s) being received with a manufacturing or other fault or defect for up to 90 days from the date your order was dispatched.
If after assessment we establish that the supplied product(s) has some kind of manufacturing or other fault or defect, we will either repair the faulty product(s) or, if repair is not possible, replace the faulty product(s) for a brand new product(s) of exactly the same style/colour/size combination as originally supplied.
Return to Sender
If, for any reason, the parcel with your order is returned to us marked "Return to Sender", your order will be cancelled and refund will be made to the credit card used for your order or to the PayPal account used for your order, as follows: Shipping plus any Australia Post return to sender costs and, if applicable, extra and/or coupon discounts are not refundable.
Packaging of Parcels
Cost of shipping depends on the cubic weight of parcels, which is affected by the overall physical size of the parcel. We pack our products inside parcels very tightly, to minimise the physical size of the parcel, and to be able to provide the best postage and handling costs to our customers.
Orders of just a couple of items are usually packed in plastic postal bags, multiple item orders could be packed in boxes.
You can pay for your order using VISA, MasterCard or American Express credit cards through a Secure Credit Card payment facility or by credit cards, debit cards* or by bank transfer through the Secure PayPal payment facility. (*Debit cards are accepted, if they have a Visa or MasterCard logo.)
The Secure Credit Card payment takes place through a secure internet payment service provided by MasterCard and Australia's largest secure online payment provider - Dialect Payment Technologies, who's client list is spanning MasterCard and American Express, major global Banks, Airlines and International Media conglomerates. The payment process is quick and simple and no registration required. Dialect's Payment system is secure - it uses 168 bit SSL high-grade encryption and utilises the best commercially available technology and procedures to protect the security of your online transactions. Your credit card and personal details are encrypted before they are transmitted over the internet. We do not have access to your credit card details, the Dialect Solutions secure payment system debits your credit card at the time of your order and sends us an approval of payment and our system generates an order that we then process. This system is far more secure then receiving your credit card details directly as MasterCard and Dialect Solutions online security arrangements are far superior.
The Secure PayPal payment takes place through a secure internet payment service provided by PayPal, the world's largest online payment provider.
This Payment Method policy applies to all orders, including orders of custom made products where the processing time may be longer than usual. Some payments may be subject to ID verification which requires the credit card holder to complete and return (by email or fax) a Payment Authorisation form and other requested documents.
Response to Inquiries
We are making every effort to answer contact inquires we receive as fast as we can and we are trying to process all orders we receive as fast as we can. As we receive many contact inquires from all over the world we cannot guarantee an immediate response to the contact inquiry, due to the possible time difference between our countries or the amount of the inquiries we receive. An order may be already processed and shipped at the time we have read and responded to the email inquiry about that order.
From time to time our email response to a contact inquiry may not reach the addressee of that inquiry. That may happen due to many factors, including the incorrect email address supplied by the addressee, email box of the addressee being too full to accept our response, the addressee's mail server settings preventing our response from reaching the addressee or placing our response into the Bulk mail folder.
Our website auto-generates and sends confirmation email to the email address provided in the order after payment for that order has been made successfully. Our website also auto-generates and sends confirmation email to the email address provided in the order after an order has been processed and dispatched.
We cannot guarantee that the order confirmation email or the shipping confirmation email will reach the addressee of that confirmation email, as from time to time our auto-generated confirmation email may not reach the addressee of that email. That may happen due to many factors, including the incorrect email address supplied in the order, email box of the addressee being too full to accept our confirmation email, the addressee's mail server settings preventing our confirmation email from reaching the addressee or placing our confirmation email into the Bulk mail folder.
We do not receive customer replies to our auto-generated messages, such as order confirmation emails or shipping confirmation emails. We do state on our auto-generated messages that a reply to such messages will not reach us.
Additional Discounts and Coupon Codes
From time to time we offer Additional Discounts on some of our products. When Additional Discounts are offered on the least expensive item, Additional Discount is calculated on purchase price of the single least expensive item in the Shopping Cart for the duration of the offer, some exclusions as set at the time of the offer may apply. In other cases, when Additional Discounts are offered, Additional Discount is calculated on purchase price of ordered items that are specified in the offer, for the duration of the offer, some exclusions as set at the time of the offer may apply.
From time to time we issue Coupon Codes that provide extra discounts on some of our products. Coupon Code Discounts are calculated on top of other Additional Discounts, if Additional Discounts are applicable. If Additional Discounts are applicable, Coupon Code Discounts are calculated after Additional Discount is applied. Coupon Code Discounts are calculated on ordered items that are specified in the offer for the duration of the offer, some exclusions as set at the time of the offer may apply. The calculation of discounts is automated and Coupon Code Discount is available only if the correct Coupon Code is submitted through the Shopping Cart during ordering before the Checkout. Coupon Code Discounts are not retrospective and cannot be applied to orders which were placed without application of the Coupon Code. Although some Coupon Codes can be used many times, only one Coupon Code can be used per any one order.
Only items from the same order apply for Additional Discount and/or Coupon Code Discount, if it is applicable. Only items that are specified in the offer for the duration of the offer apply for Additional Discount and/or Coupon Code Discount, if it is applicable. Exclusions as set at the time of the offer apply and Additional Discount and/or Coupon Code Discount is not applied on items that are excluded form the offer.
Any Special Offers, when more than one product is offered for a single purchase price, are treated as a single item when added to the Shopping Cart, no matter how many products are in the Special Offer.
Duration of offers is based on the Australian Eastern Standard Time.
Shipping costs are excluded from Additional Discounts and Coupon Code Discounts.
We respect your right to privacy. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. We will not disclose your private information unless compelled to do so by law. We reserve the right to store and use collected data solely for its own internal purposes.
We reserve the right to store usage logs of visits and use of our site. These logs may be used by us as information about the user base and usage patterns. We reserve the right to provide aggregate statistic information about our website's visitors to third-party.
We do utilise "cookies" to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of our website.
Sizing Labels on Our Footwear
The Size of our footwear is displayed on the White Size Sticker attached to the sole of our footwear.
The White Size Sticker attached to the sole of our footwear will display text: "Sheepskin Upper, Rubber Sole" on the boots with EVA soles and on the boots with the rubber soles.
From time to time there may be sizing information imprinted on the actual sole of the footwear, in that case the size on the White Size Sticker is the correct one and the sizing information imprinted on the actual sole should be disregarded.
ALL MATERIALS AND INFORMATION (Materials) PROVIDED ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Our Real Australian Sheepskin Boots are made in Australia by Kenggi Australia.
We are not affiliated with Deckers Outdoor Corporation and their 'UGG Australia' brand and do not sell their products.
The currency of our website is Australian Dollar. Product prices displayed on this website include GST.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is complete, current, or error-free. The product images and colours on this site are representational only. Actual products and colours of finished products, including colour of the sheepskin, heel guards, the sole, laces, metal eyelets, fashion socks or the appearance of the heel or side labels, may vary from those displayed. Boots can have either black or green "Australian Made" or "Made in Australia" tag attached to the top of the boot. The colour of insoles and trimmings of the Ladies Scuffs and Moccasins may very from those displayed, for example: Pink Ladies Scuffs or Pink Moccasins could have white insole and trimming, Black Moccasins could have light coloured insoles and Grey coloured trimming. Sheepskin is a natural product and colours of boots may vary slightly in dye penetration from time to time according to the lanolin content within individual skins. Sheepskin is a soft and natural material and will stretch with wear. The colour of sheepskin will fade with wear. Sheepskin is a soft and natural material, and when wearing the sheepskin footwear, the toes and toe nails are constantly rubbing against the soft sheepskin, thinning the fleece inside the footwear, and as a result, with time, the small holes may occur around the toe area of the sheepskin footwear, this is a normal wear and tear occurrence and not a fault. Sheepskin is a soft material and the seams inside the boots will flatten and soften with wear. When sheepskin is cut to be sewn into a garment or a boot, the actual edge of the cut piece of sheepskin can be of different, sometime lighter, colour then the rest of the skin, as from time to time the colour dye may not evenly penetrate the whole skin. Sheepskin is a natural product and may exhibit some irregularities and variations in colour and texture, some small marks, rough spots, creases and small dents may occur in genuine sheepskin, this is a normal occurrence and not a fault. The pattern of the outer sole may vary from one pair of boots to another. The thickness of the EVA outer sole may vary. The shape of the EVA outer sole may vary. The EVA soles may have some holes, resulting from small bubbles of air that may occur in the EVA material, this is a normal occurrence and not a fault. When the boots are new, a very thin white line of glue residue could be visible at the joint point of where the sole connects to the upper of the boot, this very thin white line should disappear with wear. New soles on sheepskin boots may smell of glue, that is normal and the smell will disappear with wear. The insole of the dark coloured boots could be made from white or black fleece. Sheepskin insoles will flatten with wear. Sheepskin is a soft and natural material, and when wearing the sheepskin footwear, the feet are constantly rubbing against the soft sheepskin, flattening and thinning the fleece inside the footwear, and as a result, with time, the fleece inside the footwear will flatten and could thin out, this is a normal wear and tear occurrence and not a fault. Sheepskin insoles could lose fleece with wear, this is a normal wear and tear occurrence and not a fault. The darker colours may transfer some dye to the feet for some time at the beginning of wearing the new boots. The heel counter of sheepskin boots could have single or double row of stitching. Sheepskin is a natural product and the thickness and softness of the fleece may vary. Sheepskin with Metallic treatment or Nappa leather treatment may have cracks. The special Cracked Nappa Leather treatment will fade with wear. When the sheepskin boots are new some fleece may come out from the inside of the boots or from sheepskin trim, that is a normal process of a natural product and it will stop with wear. Our boots with Outdoor soles are designed for outdoor wear and have solid rubber soles. As any other footwear with rubber soles: runners, work boots or rubber boots, our boots with Outdoor soles might make sound while walking on smooth surfaces like polished floors, tiles, etc., that is a normal occurrence for footwear with rubber soles and not a fault. If Sheepskin Protector is applied to the boots, the colour of the sheepskin may change slightly. After application the Sheepskin Protector may take some time to dry off, and after the application of the Sheepskin Protector the sheepskin may feel less soft, as Sheepskin Protector creates a protective coat on top of sheepskin, to make sheepskin, which is a very porous material, more water resistant. The colour or the Wooden buttons may vary. When decorative elements with diamantes are used, with wear a few diamantes could become slightly loose or detach. Sizes US Ladies 14 and up may have single-stitch heel guards. Sizes US Ladies 14 and up may have a toe guard. From time to time a loose end of thread could be left inside or outside the boots, such loose thread could be easily removed, this is not a fault. Clearance SALE Tall Roxie or Clearance SALE Short Roxie boots can have the suede strip on the inside of the boot detached from the metal eyelet. Sheepskin is a natural product and colours of boots and heel guards may vary slightly even within the same pair. Clearance SALE items may have some colour variation in the sheepskin colour or the heel support colour within the same pair.
We periodically add, change, improve, or update the Materials and information on this website without notice. Under no circumstances shall we be liable for any loss, damage, liability or expense incurred or suffered which is claimed to resulted from use of this website, including without limitation, any fault, error, omission, interruption or delay with respect thereto. Use of this website is at Your sole risk. Under no circumstances, including, but not limited to, negligence, shall we be liable for any direct, indirect, incidental, special or consequential damages, even if we have been advised of the possibility of such damages. You specifically acknowledge and agree that we are not liable for any conduct of You.
Our web site contains links to third-party web sites. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site. This website provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by us. You are responsible to ensure that Your use of this website complies with all applicable legal requirements.